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Topics Covered at TSW

Customer Success
Customer Success
  • Operationalizing the customer journey
  • Enabling digital customer success
  • Accelerating customer success at scale
Education Services
Education Services
  • Beyond the smile sheets: How is education services measuring value?
  • How is education services is partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Expand Selling
Expand Selling
  • The partnership between Sales and Services
  • Engaging Services and Customer Success in the sales process
  • Using data to find new opportunities with existing customers
Field Services
Field Services
  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Managed Services
Managed Services
  • Evolving your economic engine from product to managed services
  • Keys to successfully growing managed services: What has worked for you?
  • Next-generation automation in the delivery of managed services
Professional Services
Professional Services
  • Best practices in professional services partner identification and enablement
  • Engineering professional services offers to maximize customer value and outcomes.
  • Optimizing professional services for XaaS
Service Revenue Generations
Service Revenue Generation
  • Harmonizing renewal practices and support offers with mergers and acquisitions
  • Taking on renewal of subscription plans
  • Transitioning customers to new service offers
Support Services
Support Services
  • How digital transformation is creating the necessity for increased focus on frontline teams
  • Cross-business unit success: How support organizations are crossing the business lines
  • Women in support services: What programs have been put in place to highlight, support, and advance women working in Support Services
Social/Technology
Social/Technology
  • Success stories with artificial intelligence
  • Digital transformation: what it means, and what are the impacts
Analytics
Analytics
  • Using predictive analytics to prevent churn and create expansion opportunities
  • Monetizing analytics
  • Analytics that drive customer success
Future Support Services Leaders
Future Support Services Leaders
  • Developing employee behaviors to facilitate and support employee career direction and growth
  • Keys to millennial employee engagement; providing a path to career growth within support services
  • How to groom leaders: What are the top five things someone moving into support leadership needs to know?
 

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Benefits of Attending

Benefits of Attending

TSW 2015 Service Transformations will explore how tech companies can transform their service capabilities and effectively leverage and engage all corporate functions to grow customers successfully. Learn more about the benefits of attending by downloading the brochure.

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