The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year's TSW | EXPO possible:
FinancialForce is the leading cloud ERP for the new services economy. The #1 ERP native to the Salesforce platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo, and Adobe use Gainsight to grow at www.gainsight.com
ServiceSource (NASDAQ:SREV), a provider of outsourced, performance-based revenue growth and customer success outcomes, helps companies grow and retain their B2B customer relationships. Leveraging its proprietary technology platform, predictive data models and revenue delivery experts, ServiceSource sells, manages or renews $9+ billion of revenue annually on behalf of its global clients.
Kimble Applications is the leading pure play Professional Services Automation SaaS vendor. Kimble’s augmented intelligence framework helps drive customer-defined best practices that improve performance. A new generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth.
ANCILE has over a decade of experience partnering with the world’s largest independent software vendors – including SAP, HP, OpenText, and EMC – to deliver learning solutions that support successful software implementations for customers. We help our partners accelerate user adoption and proficiency, drive more revenue, and deliver customer satisfaction and retention.
CSS Corp is a new age IT services and technology support company that harnesses the power of digital to address customer needs. The company helps organizations simplify technology operations across their enterprise support ecosystems. Its team of 5,500 technology professionals across 16 global locations is passionate about helping customers succeed.
KeyedIn enables professional services organizations to improve utilization, profitability, and performance by providing the industry’s best project, resource, and portfolio management. Our flagship product, KeyedIn Projects, has helped PSOs around the world drive greater efficiency companywide, reduce reporting time by up to 98%, and increase billable utilization. Visit www.keyedin.com to learn more.
LogMeIn simplifies how people connect with each other and the world around them to drive meaningful interactions, deepen relationships, and create better outcomes for individuals and businesses. LogMeIn's Customer Engagement and Support solutions empower your business to seamlessly engage with customers across digital channels and various devices throughout every step of their journey.
Mavenlink is enterprise-class project management, resource planning, and business intelligence Software as a Service (SaaS). Services experts designed this award-winning technology to solve the complex challenges services businesses face while managing costs and margins. Discover how Mavenlink can help you grow profits, one project at a time.
PS Principles offers the only complete consulting skills development framework. We accelerate the rate at which any professional services team learns the art of customer facing project delivery. Using theory, training scenarios, best practice templates and processes we rapidly mature the way any PS team provides their service to customers.
Squelch is the customer experience optimization solution that instantly delivers the most relevant, context-rich intelligence to your customer heroes when and where they need it most, elevating the customer experience while maximizing your team’s productivity.
Answer 1 is a leading customer support partner that provides U.S. based call answering, ticket creation and management, workflow escalation and more, 24/7/365. Their goal is to help partners improve customer experience, leading to improved CSAT scores and provide the ability for partners to offer SLA’s to their clients well below industry standard.
For nearly 40 years, Astea International has been the global leader in field service and mobile workforce management, including all the cornerstones of service lifecycle management. Astea’s solutions unify processes, people, parts, and information to focus the entire organization on the creation of sustainable value in highly competitive, global markets. https://www.astea.com
Bolstra believes loyal customers are your greatest advocates. The Bolstra Customer Success Platform helps businesses collaborate across the enterprise to deliver consistently superior experiences to their customers. With a multi-faceted view of the customer and optimized workflow, Bolstra helps businesses bolster customer advocacy as the path to grow revenue. https://www.bolstra.com
Established since 2000, ByBox has led the field service market with innovative supply chain solutions to keep your world working. With hundreds of customers across the globe, ByBox simplifies the last mile of our customer’s supply chain, improving security, reducing transport costs and improving technician efficiency. www.bybox.com
CloudApp combines annotated screenshots, GIFs and screen recording in one easy-to-use app. Simply capture, instantly generate a link, and then paste, embed, or share that link inside your workflow tool (e.g., Slack, Zendesk, WordPress, Email). Our customers are teams in customer support, customer success, marketing, sales and product management.
Coveo helps businesses transform by ensuring that every support agent, customer, employee, partner, and website visitor is empowered to do their best. Coveo enables organizations to unlock the power of their disparate enterprise knowledge, by leveraging AI-powered search to ensure the best, most relevant information is surfaced in the course of every interaction.
Grazitti optimizes sales and support by leveraging Salesforce, Lithium, and a few in-house developed products, such as SearchUnify and Salesforce-Jira Connector. Our solutions boost agent productivity, enable self-service, identify and maximize revenue potential from an account, improve customer retention and increase CSAT.
iasset.com transforms your recurring revenue business, by automating and streamlining the management of your cloud transactions, subscriptions and hardware/software maintenance renewals. Leading technology organizations choose iasset.com to eliminate manual, time consuming processes, and experience greater revenue and renewal rates. As a result, they can service their channel and customers more effectively.
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector.
Krow Software delivers an intuitive and modern solution for professional services automaton built 100% native on the leading cloud platform from Salesforce, delivering the easiest way to manage services with one unified platform.
Librestream's Onsight platform digitizes your worker’s day by giving teams access to augmented content and remote experts to virtually inspect, diagnose, and troubleshoot assets. Deployed globally, service organizations report improved first-time-fix rates, response times, and mentoring.
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers rely on our engagemnet platform to help them deliver awesome digital customer experiences. In return, Lithium’s customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty.
Miller Heiman Group's Service Ready program delivers TSIA’s customer service and critical
thinking certificate courses for frontline support professionals. Exclusive to TSIA members, the
Support Staff Excellence program strengthens agents’ technical abilities with the relationship
and troubleshooting skills required to ensure total customer satisfaction.
Moovila helps you successfully execute your initiatives by identifying risk and connecting you with everyone involved. Through a dynamic critical path charting engine, you can contingency plan to get in front of problems and engage necessary stakeholders to successfully execute projects on time and on budget. Learn more at Moovila.com.
NIIT is a market-leading managed training services company that offers comprehensive training outsourcing services including training delivery, training administration, and content development. We help customers realize dramatic improvements and transform their education services by delivering guaranteed margins, moving fixed costs to variable, and an Opex Neutral cost structure.
OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services post-sales. The company’s deep expertise, technology-driven delivery and continual analytics-based process improvement, help clients quickly optimize efficiencies, scale operations, grow revenue and profitability, and deliver superior customer experiences.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Project Bespin is a technology and service that solves the knowledge management problem in the digital era. We provide web-based knowledge sharing for teams and tools for organizing assets. Project Bespin creates intelligent, digital organizations where the right information is given to the right person at the right time.
Questionmark assessment and portal solutions enable organizations to measure knowledge, skills and attitudes for certification, channel expertise, workforce learning and regulatory compliance. Questionmark’s assessment management system, available as a cloud-based solution or for on-premise deployment, enables collaborative, multilingual authoring; multiple delivery options including mobile devices; trustable results and comprehensive analytics.
Round Feather is a human-centered design consultancy helping companies to redesign their services by identifying the unarticulated needs of customers at the emotive level. Our Design for Happiness methodology covers the end-to-end mapping of the pain points across the omni-channel journey and translation to bliss utilizing tangible prototypes in 9 weeks.
ScreenMeet is modern, web-based remote support software. From a web browser, the support rep can initiate, see and remote control any remote device including Windows, Mac, Android and iOS. Time to session is now measured in seconds. Increase CSAT and FCR with ScreenMeet..
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 25+ years of experience will build the right program for your organization.
Splashtop delivers best-in-class remote access, remote support, cross-screen productivity and collaboration experience. Splashtop remote computer access and remote support solutions enable IT and MSPs to support computers, mobile, industrial equipment, and Internet of things (IoT) – any time and from anywhere.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age, combining the speed and insight of design thinking with the scale and accuracy of data analytics. We’ve been helping customers, across all industries, achieve greater agility through transformed and automated customer experiences for over 30 years.
Totango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and advocacy.
tts is a leading provider of software solutions that address corporate learning and software user adoption. The tt performance suite allows organizations to rapidly create, manage and deliver high-quality e-learning, documentation and performance support for IT Applications, regulatory compliance, or business processes. tts supports customers and partners around the world.
Our Service Catalog Platform allows companies to productize their services and then easily embed customized catalogs for their clients on web-pages, in emails, or inside applications. This ensures that your team is selling consistent solutions, your customers know what outcomes to expect, and your services team knows exactly what they need to deliver. https://www.workrails.com/
Xyleme is the Learning Content Management System (LCMS) of choice for the visionaries who are looking for innovative ways to change the way learning is created and delivered. Accomplish more with less - author, publish, deliver, and analyze your content with Xyleme.
Zimit is a platform for selling services and technology. We replace spreadsheets with a solution catalog, guided selling, flexible quoting and pricing, quote analytics, simple approvals, and automated proposal content. We replace uncertainly with real-time revenue forecasts and always updated resource demand.
Exhibiting Consulting Alliance Partners
CLD Partners, the premier FinancialForce partner since 2011, has delivered some of the most successful FinancialForce implementations (please talk to our clients!). CLD’s expertise in business process improvement combined with a proven delivery methodology (and reusable asset framework) allows CLD to provide valuable insight and best practices for FinancialForce implementations.
CSM Practice is a boutique consulting firm specializing in Customer Success Management services to companies that place a high priority on delivering excellence in customer experience. We offer customer success strategy and coaching programs and specialize in Customer Success operations outsoucing.
DB Kay & Associates provides training and consulting in knowledge management, self-service, support strategy and customer success. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; support strategy consulting; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Since 1998, FT Works has helped technology companies improve their customer success and support organizations. We can map customer journeys, define support portfolios, deliver soft skills training, create support websites, streamline delivery processes, implement case-tracking tools, and define dashboards. We help you connect strategy and tactics to cultivate loyal customers.
Global Partners supports clients in transforming from good supplier to Trusted Business Partner. This is achieved by changing behaviors, cultures and enabling people to acquire new skills. Training and consulting is provided in Total Customer Focus, Value Recognition and Strategic Account Alignment. Clients include ASML, GE Healthcare, Lam Research, Boston Scientific.
Klever Insight is the first-ever, digital advisor that leverages everyone's expertise to help customer success and support leaders always know "the smartest next step.” Managers focus on the important and strategic, while still managing the urgent – taking small steps each day that make a big difference. Built with open, modern metrics.
LIFTinnovate increases customer value and creates recurring revenue models through customer success and revenue lifecycle programs. These programs are targeted at enterprise software companies and their channel partners that support their selling efforts. LIFTinnovate also develops new business transformations through partnerships with innovative startup companies.
nVision Consulting Group optimizes the strategic, financial, and operational performance of our clients’ service lines of business. From vision to execution to tangible business results, nVision’s proven, scalable, and digitized approach to service revenue generation can accelerate your ability to manage and monetize your entire customer lifecycle.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. www.rtmconsulting.net
TOP Step Consulting has served over 300 professional services organizations helping them be more profitable, scalable, and efficient. TOP Step provides a set of services focused on professional services automation, process improvement, change management, and in-depth training that enable their customers to reach their profitability goals.
New business models require new pricing models. What are you doing to monetize offerings, reduce discounting and gain greater pricing power? Value and Pricing Partners has been bringing best value and pricing practices to firms like Salesforce, Nikon, Microsoft and Cisco, delivering higher margins consistent with a better customer journey.
Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud, and Customer Success performance.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of over 1,800 services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development at 858-716-0387 or by completing the sponsorship interest form.