The TSW | EXPO is the best place to meet with top solutions providers and learn about which of their up-and-coming products and services can help take your operation to the next level.
Come to the TSW | EXPO to network with your peers and browse through a wide array of the hottest innovations on the market designed to help streamline your business. Thank you to the following companies for their support in helping make this year’s TSW | EXPO possible:
FinancialForce is the leading cloud ERP and PSA provider for the new services economy. A key ERP solution native to the Salesforce Platform, FinancialForce unifies data across the enterprise in real-time, enabling companies to rapidly evolve their business models with customers at the center. FinancialForce was Founded in 2009 and headquartered in San Francisco.
Gainsight, the Customer Success company, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. Gainsight is defining the customer success industry and building the next great category of enterprise software. Learn how companies like Box, Marketo and Adobe use Gainsight to grow their business.
Kimble Applications is the leading pure-play, SaaS-based Professional Services Automation solution. Kimble’s augmented intelligence framework helps drive customer-configured best practices that improve performance. A next generation, customer-centric PSA, Kimble is usually natively embedded with Salesforce CRM, providing greater forward-looking insight that guides managers on how to accelerate growth.
Coveo helps businesses transform by ensuring that every support agent, customer, employee, partner, and website visitor is empowered to do their best. Coveo enables organizations to unlock the power of their disparate enterprise knowledge, by leveraging AI-powered search to ensure the best, most relevant information is surfaced in the course of every interaction.
Mavenlink is a transformative software platform for the modern services organization. Mavenlink helps services organizations improve operational execution, become more agile, and drive improved financial performance. It is the only solution listed as a Leader in both G2 Crowd’s Best Professional Services Automation and Best Project Management Software grid.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. From more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers.
CSS Corp is an enterprise support and services company that harnesses the power of digital to address customer needs. The company provides cognitive solutions and services to help technology companies deliver best-in-class post-sales support, professional services and customer success through its team of 5,600 technology professionals across 17 global locations.
Grazitti optimizes sales and support processes by leveraging Salesforce, Lithium, and a few in-house products, such as SearchUnify and Salesforce-Jira Connector. Our solutions boost agent productivity, enable self-service, identify and maximize revenue potential from an account, improve customer retention, and increase CSAT.
KeyedIn enables professional services organizations to improve utilization, profitability, and performance by providing the industry’s best project, resource, and portfolio management. Our flagship product, KeyedIn Projects, has helped PSOs around the world drive greater efficiency companywide, reduce reporting time by up to 98%, and increase billable utilization. Visit www.keyedin.com to learn more.
LogMeIn delivers industry leading solutions designed to empower companies to deliver smarter, more personalized customer engagement and support. Supporting over 200 million customer interactions every year, LogMeIn is helping companies transform how they interact with their customers in real-time, creating experiences that drive increased satisfaction and brand loyalty.
PS Principles is the industry's only provider of training and certifications for both consultants and service provider operations. Our unique combination of training content, managed certification program and online applications accelerate the rate at which professional services teams learn the art of customer-facing project delivery.
Squelch is the customer experience optimization solution that instantly delivers the most relevant, context-rich intelligence to your customer heroes when and where they need it most, elevating the customer experience while maximizing your team’s productivity.
Totango is the leading Customer Success solution for the enterprise. Our platform provides access to all customer information, best practices, and relevant metrics so enterprises can proactively and intelligently operate their company around their customers.
uPerform by ANCILE helps employees master your software applications while they work. Access help directly within the app to reinforce learning, accelerate content creation, and simplify content management. uPerform supports all of your mission-critical applications, from ERP and EHR to hundreds of other business platforms.
Answer 1 is a leading customer support partner that provides U.S. based call answering, ticket creation and management, workflow escalation and more, 24/7/365. Their goal is to help partners improve customer experience, leading to improved CSAT scores and provide the ability for partners to offer SLA’s to their clients well below industry standard.
The choice of mid- and large-sized organizations, Attivio delivers Intelligent Answers & Insights to customer support teams, which enables companies to improve CSAT by empowering customers and agents with timely, relevant answers for any question or issue, at every interaction. Learn more at www.attivio.com.
Bolstra believes loyal customers are your greatest advocates. The Bolstra Customer Success Platform helps businesses collaborate across the enterprise to deliver consistently superior experiences to their customers. With a multi-faceted view of the customer and optimized workflow, Bolstra helps businesses bolster customer advocacy as the path to grow revenue.
ChurnZero helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.
Cleverbridge provides ecommerce and subscription management solutions for monetizing digital goods, online services and SaaS. Our ecommerce platform simplifies recurring billing, optimizes the customer experience and offers comprehensive global compliance and payment capabilities. Leveraging cleverbridge technology, our B2C and B2B clients acquire more customers, reduce churn and scale globally.
At Help Lightning, we have completely reimagined how businesses, customers and employees are able to give and receive help using merged reality. We’ve eliminated the frustrations and inadequacies of phone calls or simple video chat, as well as dramatically reduced the need to drive or fly to interact in person.
Klever Insight is the first data-driven, digital coach for customer support managers. Klever Insight software gives managers the personalized coaching they need to implement strategy, in just minutes a day. With modern measures that matter to your business. Results in 30 days.
NIIT is a market-leading managed training services company that offers comprehensive training outsourcing services including training delivery, training administration, and content development. We help customers realize dramatic improvements and transform their education services by delivering guaranteed margins, moving fixed costs to variable, and an Opex Neutral cost structure.
Outcome Chains is a new SaaS solution that revolutionizes selling by bringing a structured, outcome-based collaboration process right into the actual customer meeting. For the first time customers, suppliers and even third party players can easily view, collaborate, plan and deliver improved business outcomes for corporate customers of all sizes.
Sage Intacct is the leader in cloud Financial Management - endorsed by the AICPA, ranked highest in customer satisfaction on G2 Crowd and TrustRadius, and recognized as visionary by industry analysts. Sage Intacct enables data-driven CFOs to automate complex processes, improve company performance and free up time to be more strategic.
ScreenMeet is modern, web-based remote support software. From a web browser, the support rep can initiate, see and remote control any remote device including Windows, Mac, Android and iOS. Time to session is now measured in seconds. Increase CSAT and FCR with ScreenMeet.
SERVICE 800 can design and launch worldwide customer feedback programs within days using phone interviews or email/web surveys; we will alert managers of urgent situations; and stream recordings or view results and analysis in near real time. Our 29 years of experience will build the right program for your organization.
SupportLogic connects to your existing ticketing platform and extracts new insights using NLP. From predictive escalations to context-aware alerts and self-service dashboards, you'll be equipped with tools to pinpoint and solve customer issues faster, resulting in transformative customer experiences.
SYSTRAN boasts 51 years of industry expertise, working closely with government and global leading companies to develop the most high-performance translation solutions on the market. Helping organizations enhance multilingual communication and increase productivity, SYSTRAN's innovative neural engine delivers real-time language solutions for internal collaboration, eDiscovery, customer support, e-Commerce and more.
We equip traditional companies to innovate and compete in the digital connected economy by switching from legacy transaction models to recurring outcome based business models. We enable increasing aftermarket revenue, transforming business models, 1:1 customer relationships, direct/partners, analytics and automation as a managed service, thereby reducing your risk and investment. Learn more at www.thinxtream.com
The Thought Industries Customer Learning Platform™ is designed to help software companies deliver intuitive online training that improves customer onboarding, drives product adoption and reduces churn. Trusted by Customer Success Executives our platform empowers SaaS organizations to create engaging learning experiences that drive customer loyalty. Learn more at www.thoughtindustries.com/
Unit4 is a leading provider of enterprise applications empowering people in service organizations. Thousands of organizations from industries including professional services, education, public sector, non-profit, real estate, wholesale, and financial services benefit from our solutions. Unit4 Business World and Unit4 PSA Suite help business increase performance and profits.
Zimit is the only Configure Price Quote (CPQ) solution 100% purpose built for selling managed services, professional services and other technology services. We replace spreadsheets and word documents with a solution catalog, guided selling, pricing, automated proposals, simple approvals, and real-time analytics.
Exhibiting Consulting Alliance Partners
Channel Impact is a full-service channel specialty firm for technology companies who want to drive incremental sales, at high profit, through best-in-class partnering. We deliver services to enhance your channel strategy, execution solutions to empower your partners and analytics to measure your results.
CSM Practice specializes in the design and implementation of best of breed customer success programs using an optimal combination of research, strategy, playbooks, and technology. CSM Practice is the first to develop scalable methodologies for customer success programs and is continuously producing thought leadership content for the Customer Success community.
DB Kay & Associates provides training and consulting in knowledge management, intelligent swarming, and self-service. Customers include Extreme, Riverbed, Sage, Tableau, and NetApp. Services: KCS workshops; Swarming workshops; technology selection; gamification; self-service improvement; support community best practices; voice of the customer programs; and customer experience journey mapping.
Since 1998, FT Works has helped technology companies improve their customer success and support organizations. We can map customer journeys, define support portfolios, deliver soft skills training, create support websites, streamline delivery processes, implement case-tracking tools, and define dashboards. We help you connect strategy and tactics to cultivate loyal customers.
McMann & Ransford helps leading B2B companies overcome commoditization by realizing the value of customer intimacy. We drive organizational success by optimizing the PS strategy and business model, launching service offerings to grow revenue, and arming entire companies with the tools to build lasting partnerships with customers.
nCloud Integrators provides customer success leadership and data-driven implementation expertise to accelerate efficiency and profitability. Whether you are looking to ensure adoption and reduce churn leveraging Gainsight, or exploring ways to improve the performance of your customer success organizations, nCloud Integrators offers executive level strategic and tactical services, backed by decades of software industry services experience.
nVision Consulting Group optimizes the strategic, financial, and operational performance of our clients’ service lines of business. From vision to execution to tangible business results, nVision’s proven, scalable, and digitized approach to service revenue generation can accelerate your ability to manage and monetize your entire customer lifecycle.
Pretium enables sales and service organizations to sell business outcomes. They leverage competency assessments, predictive analytics and their proven Value Assessment Methodology to help clients build high value sales teams. They teach clients to identify and articulate their real business value and how to build a business case that explains it.
Specializing in Resource Management, Project/Portfolio and Knowledge Management, and Services Business Optimization, we help services organizations achieve the benefits associated with successful services portfolios. Our unique Just-in-Time Resourcing® solutions, Training solutions (PS University), and Business Acceleration Services help firms move beyond theory to practical application of industry best practices and achievement of exceptional results. Learn more at www.rtmconsulting.net.
New business models require new pricing models. What are you doing to monetize offerings, reduce discounting and gain greater pricing power? Value and Pricing Partners has been bringing best value and pricing practices to firms like Salesforce, Nikon, Microsoft and Cisco, delivering higher margins consistent with a better customer journey. Learn more at www.valueandpricing.com.
Valuize Consulting enables B2B SaaS companies to drive sustainable growth by unifying their customer acquisition, adoption and expansion. We are experts in designing, building and uniting sales and customer success strategies and then operationalizing these strategies in technology including Salesforce, Gainsight and Zendesk.
Waterstone is a boutique management consulting firm focused exclusively on helping technology companies and investors succeed. Working collaboratively with client senior management, we use an expert-led model to create measurable value by identifying and capitalizing on disruptive growth opportunities and driving excellence in Subscription, Services, Customer Success and Cloud Transformation.
- Mike Raley, VP, Marketing, Coveo
TSW conferences offer many opportunities to interact with prospective and existing customers within our community. With an attendance of 1,600 technology and services professionals expected at this year's event, TSIA offers you several sponsorship opportunities to gain more visibility for your company and solutions.
To get more details, or contract your participation, contact Octavius Reeves, Director, Partner Development by completing the sponsorship interest form.